Return Policy and Merchandise Return Request Form

Return Policy and Merchandise Return Request Form

Consultants’ rights to return Candle Mayhem merchandise (“Merchandise”) are limited. Please

carefully review this Return Policy and Request Form before placing an order for

Merchandise.

Not all Merchandise may be returned. Only Merchandise with manufacturer defects

may be returned, if Consultants comply with this Return Policy. A Return

Merchandise Authorization (“RMA”) must be issued for any Merchandise in order for it

to be returned. Any request for a return of Merchandise must be received by

Candle Mayhem within three (3) business days of the day the Merchandise is delivered to the

shipping address the Consultant provided.

Consultants are required to inventory all Merchandise immediately upon its

arrival. If a Consultant uncovers any damaged or defective pieces of Merchandise

that the Consultant would like to return to Candle Mayhem, such damage and request for

return must be reported to Candle Mayhem within three (3) days of the delivery date.

To initiate a return request for Merchandise that is eligible for returns, a Consultant

should report the damage and submit a return request directly via the online return

system. If Consultant does not initiate the return by uploading an image of each

damaged item under the correct item’s SKU within the appropriate time frame, the

Consultant will waive any rights to return Merchandise.

Candle Mayhem only warrants against manufacturer defects. There are times when small

pieces of the Merchandise may be loose (i.e. label or loose lid) and only need a small

adjustment; these are not manufacturer defects and are ineligible for return. If a

manufacturer defect is determined, a Return Representative will process the return

request within the return system and a credit will be issued to the Consultant as store credit, or a replacement may be sent.

Only Merchandise that is reported via Email within three

(3) days of the delivery date of the Merchandise will be eligible for return. If a Consultant

does not initiate a return of defective Merchandise as set forth above within three (3)

business days of the delivery date, the Merchandise will not be eligible for return,

regardless of the defect.

All physical returns must be postmarked within four (4)

business days of the Return Representative’s instruction.

Returns sent by

any other shipping method will not be eligible for crediting of shipping costs. (PLEASE FOLLOW INSTRUCTIONS IN THE EMAIL THAT WILL BE SENT TO YOU)

Any request for credit or reimbursement of return shipping costs will not be

accepted or reviewed if documentation is not included with the original return. If

required documentation is not included in the original return submission, any credit for

return postage will be forfeited.

Returns weighing 13 oz. or less must be sent via USPS First-Class Mail® or Standard

Post™. If weight of return exceeds the USPS First-Class Mail weight limit (13 oz. if

weighed at the Post Office, 16 oz. if using home postage), then Priority Mail® may be

used and the product CAN be shipped using the Flat Rate boxes or envelopes

provided by USPS. Please note that the smallest Flat Rate envelope or box must be

used to be eligible for postage reimbursement.

Upon receipt and inspection, your account will be credited as store credit for the Merchandise, tax

and shipping paid to return the item(s). This credit will be available to use towards a

future order of Merchandise with Candle Mayhem.

Any items received by the Returns Department that can be easily repaired, do not have

a RMA number, or do not meet the above specifications will not be accepted. The

items will not be returned to the Consultant and any applicable shipping fees will be

forfeited or charged back to Consultant.

Candle Mayhem is not responsible for the impact these retractions

may have on a Consultant’s commissions or status.

This Return Policy is governed by Candle Mayhem Policies and Procedures.

customer Merchandise Return Policy

candles that were shipped in error or damaged in transit may be returned to

Candle Mayhem for a full refund within 3 (Days) days of receipt. To initiate a return have your customer email info@candlemayhem.com

they ill need to provide a description of the

defects, and upload images to document the claim. camdles that have been used

or worn, were ordered in error, or broken due to

misuse will not be eligible for return.

Upon submission, you will receive an email notification with your RMA (Return

Merchandise Authorization) number. Your return request will be reviewed by our

Returns Department within five (5) business days. If your return is approved, you will be

notified by email, and, if possible, a replacement will be sent. If the item is no longer

available, a refund will be issued to the credit card of purchase. If our team requires

additional information regarding your request, you be notified by email.